One Social Skill to Be a Great Leader

From:  http://leadchangegroup.com/one-social-skill-to-be-a-great-leader/

Excerpt of the interesting discussion:

Firstly ask, “What is the problem?” You are not understanding the problem purely for your own sake as much as getting the person to think what is their problem.

The second key question to ask is, “How does that make you feel?” Men tend to ramble about the problem failing to mention any emotion. Anger, sadness, and despair – these are emotions. You can often see emotion in their body language as they describe the problem. If they meander from your question, bring them back: “I see. How does that make you feel?”